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Frequently Asked Questions (FAQ)

Q: I submitted my order through Paypal and haven’t heard anything back from you. It’s been over 2 weeks.

A: Check your Paypal receipt email. Occasionally Paypal transactions do not go through. You will know this if your Transaction ID is “0” and if your Date of Purchase is something odd, like “December 31, 1969.” We apologize for this technical glitch Paypal experiences sometimes. Please resubmit your order, as your account or credit card were never charged. Once you see an accurate date and Transaction ID, you’ll know it went through and we’ll get your order right out to you!

Q: What is your return policy?

A: For Fagas Straps, we provide a full refund within 30 days from your date of purchase via Paypal if you purchased them through Paypal. You will need to send them back to our PO Box address at your expense. Once we receive the straps, we will send your refund. For Upholsterer’s webbing purchases, we do not offer refunds, as we cut the webbing for each specific order. Metal Grips are non-refundable as well.

Q: What do I order if my furniture uses loop straps?

A: We sell Pirelli Upholsterer’s Webbing for loop straps, as they are no longer manufactured. To substitute webbing for loop straps: Measure the opening and add 10 inches to each length. Cut and remove old straps. Cut doweling into sections for each individual piece of webbing. Cut new webbing into required lengths including the extra 10 inches. Insert webbing through the slot underneath the side of the platform, pull through 5 inches, place the cut dowel against the slot opening, pull the end of webbing up through the slot so it is underneath the long length of webbing. Then repeat on the opposite side.

Q: Why can’t I replace only the straps that are broken?

A: If you do not replace all of the straps, the new ones will be providing more support than your old, stretched-out straps. They will wear out quicker and your cushions will be unevenly supported, decreasing the comfort of your furniture.

Q: My new straps smell strongly of rubber.

A: Spraying the straps with Armor All® helps reduce the rubber odor. Otherwise, it usually dissipates in 2-3 weeks.

Q: Can I order for pickup if I live in/near San Diego?

A: Yes, please print the order form from our website. Complete it and mail it to our PO Box with a check or money order enclosed for the products you ordered plus sales tax (but not shipping). Once we receive your order, we will contact you to set up a time and location for you to pick up your order.

Evans Company
P.O. Box 927795 ▪ San Diego ▪ CA 92192-7795 ▪ info@fagasstraps.com